Shipping and Return Policy
Customers cannot cancel or return items after 48 hours from order confirmation.
If the order is modified for any reason, a new order time will be calculated and will not be deducted from the previous order time.
Delivery Time
An email and text message will be sent to confirm your order within 12 hours.
After order confirmation, an email and text message will be sent containing order details and a tracking link.
Products will be delivered as soon as possible via shipping companies within 5-20 business days.
Delivery Options
Delivery will be made during business days (Saturday to Thursday). Typically, products are packed and prepared for shipping within 2 business days, depending on payment confirmation, specified delivery address, and item availability in the warehouse. Free delivery for orders over 12,000 EGP.
Shipping Fees:
Standard shipping is free for orders over 12,000 EGP (including VAT).
For orders of 5,000 EGP (including VAT), shipping cost depends on the distance to the governorate (including VAT).
You will see the applicable delivery costs when reviewing your order in the order confirmation email when purchasing online.
If you do not receive your product(s) within the estimated delivery time specified in the shipping confirmation message, please contact us via our website, email, or by calling customer service.
Orders can only be delivered within Egypt. Please note that we currently deliver orders within Cairo, Alexandria, and all Egyptian governorates. You can contact us to verify if our delivery partner can reach your area.
No orders will be delivered on official holidays or during weekends.
Email Notifications
We will send you email updates to keep you informed about your delivery status.
When your order leaves the warehouse, we will send you an email containing the order number and a link to tracking information.
Order Changes
Once your order is prepared for shipping or has been shipped, we may not be able to change the delivery address. If the order is with the delivery company, you can contact them directly to modify the delivery address if possible.
If you do not receive a shipping notification email, please contact us.
Order Tracking
For deliveries via the delivery company, you can track your order status at any time through the online order status.
On your account page, you can view the current order status, see ordered items, check estimated shipping and delivery dates, and track delivery.
Delivery Information
Products will be delivered to the delivery address you specified in your order. Please ensure the delivery address and contact details are correct, as incorrect shipping instructions may delay delivery and we may need to charge you for a second delivery attempt or the shipment may not be delivered at all.
If the delivery address is not available on the delivery company’s network, the delivery company will contact you to obtain the most suitable address for product delivery.
If the order is delivered to a company address, please note that the delivery company will deliver the order to a mailroom or delivery point and will request a signature from the mailroom supervisor. The delivery company does not require a specific signature for order details.
If a home address with reception or security service is provided, the delivery company will deliver the order to the security guard. The guard can sign for delivery as long as they have a fixed location in the reception area or inside the building.
Inquiries About Undelivered or Damaged Orders
Non-Delivery
If no one is at the address at the time of delivery, a note will be left to inform you whether your order was left in a safe place, such as with neighbors, or if you need to contact the delivery company to arrange a new delivery time.
If the estimated delivery date mentioned in the shipping notification email has passed and you have not received the package, please contact us and we will investigate with the delivery company and try to deliver your order as soon as possible.
Damaged Orders:
If the item is damaged upon receipt, you can refuse delivery. If you only discover the damage after receipt, please contact customer service. If the order is delivered damaged, we will contact the delivery service directly to resolve the issue as quickly as possible with minimal inconvenience to you. We will make every effort to keep you updated on the progress of our investigation and provide you with a replacement.
At GoldenTech, we promise to provide the best electronic product shopping experience ever, taking all necessary precautions to deliver your order via the shipping representative on time. All you need to do is complete your order and we will deliver it to you.